Technical Account Specialist

Gong is seeking a Technical Account Specialist (TAS) to enhance its Premium Support experience. This role involves providing technical guidance to both Premium and non-Premium customers, addressing complex technical scenarios, and collaborating with various teams to deliver optimal solutions. The TAS will serve as a technical advisor, offering consultative best-practice guidance on product capabilities, integration health, and configuration. This position is based in Austin, Chicago, or New York City.

Key responsibilities include leading scoped, time-bound technical advisory engagements, translating complex technical challenges into actionable customer outcomes, and partnering cross-functionally with teams such as Customer Success, Professional Services, Product, and R&D. The TAS will also own and deliver technical health reviews, build and share reusable technical knowledge, and support customer requests like security questionnaires and integration guidance.

Candidates should have 3–5+ years in a technical customer-facing role, strong technical acumen, excellent communication skills, and experience working with enterprise customers and cross-functional teams. The ability to quickly build credibility with customers, comfort with context-switching across a pooled portfolio of customers, and proficiency in leveraging AI/LLM tools are also essential.

Gong offers a comprehensive benefits package, including medical, dental, and vision plans, a flexible wellness stipend, mental health benefits with covered therapy and coaching, and a 401(k) program.

Gong fosters a culture of innovation, collaboration, and transparency. Employees, known as "Gongsters," are encouraged to challenge conventional wisdom, act decisively, and enjoy the journey. The company has been recognized as a Great Place to Work for six consecutive years, reflecting its commitment to employee satisfaction and growth.