Formlabs is seeking a Technical Customer Service Agent to join their Global Services team in Milwaukee, WI. This role serves as the primary gateway for customers, providing unparalleled support and education to ensure a positive and impactful experience with Formlabs products. The company is dedicated to empowering users by delivering clear, reliable guidance and fostering a culture of continuous learning.

The Technical Customer Service Agent will handle customer cases through multiple channels, including email and phone conversations, responding within published Service Level Agreements. Responsibilities include logging all contacts, providing technical support and diagnosis, dispatching replacement parts and software, and collaborating with peers to relay customer feedback on software and hardware. Additionally, the agent will learn and utilize Formlabs products to assist customers effectively.

Candidates should have at least one year of experience in customer service, education, or hardware support, along with a high school diploma or equivalent. Strong written and verbal empathetic communication skills are essential. Preferred qualifications include technical retail experience, experience in dental or additive manufacturing fields, a STEM degree, and fluency in Spanish or French.

Formlabs offers a robust equity program, comprehensive healthcare coverage, 401K matching, generous paid parental leave, tenure-based paid sabbatical leave, flexible out-of-office plans, ample on-site parking, healthy on-site lunches, regular professional development opportunities, and unlimited 3D prints.

The company fosters a culture of innovation and inclusivity, encouraging employees to contribute to the future of fabrication. With a diverse and inspiring team, Formlabs provides opportunities for growth and development, making it an ideal place for those passionate about 3D printing and emerging technologies.