Technical Support Analyst I - EMEA

Visier Solutions Inc. is seeking a Technical Support Analyst I to join our Customer Experience team, providing exceptional application support to our Enterprise SaaS customers in the EMEA region. This role is pivotal in ensuring customer satisfaction and success by addressing technical issues and delivering high-quality service.

In this position, you will collaborate with customers to tailor our product to their business needs, act as a product expert both internally and externally, and ensure timely resolution of customer issues in line with Service Level Agreements. Responsibilities include monitoring and managing support cases, responding to system alerts, creating knowledge-based documentation, and coordinating with various internal teams to address customer concerns effectively.

The ideal candidate will have a minimum of three years' experience in a technical, customer-facing support role, with strong knowledge of data and database management systems. Essential skills include analytical problem-solving, experience with browser-based software solutions, and proficiency in tools like ServiceNow and JIRA. Excellent interpersonal and communication skills are crucial, along with the ability to manage multiple priorities in a remote work environment.

Visier offers a competitive salary and top-tier health and wellness benefits. Additional compensation, such as stock options or bonuses, may be available based on role, location, and employment type. Benefits and working arrangements may vary depending on seniority, location, and employment type.

At Visier, we value a 'people-first' approach, fostering a culture of continuous learning and collaboration., equity, inclusion, and belonging, ensuring every employee feels connected and valued. Joining our team means contributing to a mission-driven company that empowers organizations worldwide through innovative workforce intelligence solutions.