Technical Support Analyst

ABOUT THE COMPANY

Rain makes the next generation of payments possible across the globe. We’re a lean and mighty team of passionate builders and veteran founders. Our infrastructure makes stablecoins usable in the real-world by powering card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. You will have the opportunity to deliver massive impact at a hypergrowth company that is funded by some of the top investors in fintech, crypto, and SaaS, including Sapphire Ventures, Norwest, Galaxy Ventures, Lightspeed, Khosla, and several more. If you’re curious, bold, and excited to help shape a borderless financial future, we’d love to talk.

OUR ETHOS

We believe in an open and flat structure. You will be able to grow into the role that most aligns with your goals. Our team members at all levels have the freedom to explore ideas and impact the roadmap and vision of our company.

ABOUT THE ROLE

We’re looking for Technical Support Analysts to help us deliver exceptional support for Rain’s platform and integrations. You’ll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.

- Work at the intersection of technology and finance, solving real-world problems with global impact.

- Join a team of smart, driven operators building the future of payments infrastructure.

- Flexible, fully remote environment with opportunities for growth.

- Be part of a company shaping how stablecoins are used worldwide.

WHAT YOU’LL DO

- Investigate and resolve advanced customer and partner issues related to Rain’s systems, APIs, and integrations

- Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed

- Collaborate closely with Product, Engineering, and Compliance to resolve technical in...