Technical Support Engineer - APAC

WHO WE ARE

Join us in putting the world’s compute behind the people building what comes next.

At Hyperbolic, we’re making global AI compute liquid. We bring fragmented, heterogeneous GPU capacity together into one unified, productive platform, making it easier to access, sell, resell, manage, and orchestrate the resources that power AI. For neocloud, we turn GPU capacity into productive infrastructure that delivers lasting value and accelerate their time to market.

We believe bold ideas deserve the computing power to become reality. We’re building toward a future where compute flows as freely as electricity, available when and where it’s needed, so builders everywhere can turn their most ambitious ideas into breakthroughs.

We’re looking for curious, driven people who take ownership, challenge assumptions, and care deeply about what they build. If you’re energized by hard problems and want to help shape how the world accesses AI, we’d love to build with you.

About the Role

When a customer's GPU cluster has a problem, you are the first engineer they talk to, and most of the time you are the only one they need to. You own the ticket from the first response to the resolution, you own the clock against our SLA, and you keep ownership even when the problem needs deeper help.

This is not a ticket routing job. You will be in Linux every day, on real infrastructure, fixing real customer problems. The people who do this well here move into the Forward Deployed Engineer role, and we will build that path with you deliberately.

Who You Are

- Ticket ownership, end to end. You own every ticket you pick up, including after it escalates. You do not hand off, you pull in the engineer you need and stay on it until the customer is working.

- The SLA clock. First response, severity classification, and keeping us honest against our response commitments. You are the person who knows where every open issue stands.

- First technical response and triage. Reproduce the proble...