Technical Support Engineer (Hybrid)

As a Technical Support Engineer at Rootly, you will be an integral part of our customer success team, providing top-tier technical assistance to our clients. Rootly is a leading provider of AI-powered incident management solutions, trusted by over 100 customers, including companies like NVIDIA, LinkedIn, and Figma. Our mission is to help fast-moving teams resolve incidents efficiently by leveraging AI and automation.

In this role, you will be responsible for diagnosing and resolving technical issues, guiding customers through product features, and ensuring they derive maximum value from our platform. Your day-to-day activities will include responding to support tickets, conducting troubleshooting sessions, and collaborating with the engineering team to address complex challenges. Additionally, you will contribute to the development of support documentation and resources to enhance the customer experience.

The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for customer service. Proficiency in incident management processes and familiarity with tools like Slack, Jira, and various cloud platforms are highly desirable. Effective communication skills and the ability to work collaboratively across teams are essential for success in this position.

Rootly offers a competitive compensation package, including salary, benefits, and equity options. Employees enjoy flexible work arrangements, professional development opportunities, and a supportive company culture that values innovation and collaboration. Joining Rootly means becoming part of a dynamic team dedicated to transforming incident management through cutting-edge technology.