Technical Support Engineer
Tenable, Inc. is seeking a Technical Support Engineer to join their team in South Korea. As a leading Exposure Management company, Tenable empowers over 40,000 organizations globally to understand and mitigate cyber risk. The Technical Support Engineer will serve as the primary technical liaison between customers and Tenable's internal teams, including Product Management, Sales, and R&D, addressing complex technical inquiries and ensuring customer satisfaction.
In this role, the engineer will analyze and clarify customer technical issues, assist in vulnerability scan results interpretation, and recreate software issues in a lab environment for engineering assessment. Utilizing remote troubleshooting techniques, they will provide timely problem resolution and maintain in-depth knowledge of Tenable's products and information security best practices. Additionally, the engineer will create and publish solution knowledge for reuse by customers and Tenable employees.
Candidates should possess a Bachelor's degree in computer science or information systems, or equivalent experience, with at least one year of customer support or helpdesk experience. Proficiency in Linux and Windows Server Administration, log file analysis, and a strong understanding of TCP/IP ports and protocols are essential. Experience with Nessus or similar programs is advantageous. Excellent written and verbal communication skills, strong analytical and technical abilities, and the capacity to manage multiple priorities in a fast-paced environment are required.
Tenable offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
Joining Tenable means becoming part of a collaborative team dedicated to building and innovating best-in-class cybersecurity solutions. The company fosters a culture of belonging, respect, and excellence, providing opportunities for career advancement within Technical Support and other organizations within Tenable.