Technical Support Manager
StarCompliance, a leading provider of employee compliance software, is seeking a Technical Support Manager to lead their UK-based Client Support Services team. This pivotal role involves overseeing a team of technical support professionals, ensuring exceptional service delivery to a global client base, and driving operational excellence within the support function. The position reports directly to the Head of Client Support Services & Environments and is based in York, United Kingdom, with a hybrid work arrangement.
In this role, the Technical Support Manager will be responsible for mentoring and developing a high-performing team, fostering a culture of accountability and continuous improvement. They will act as the senior escalation point for complex client incidents and technical issues, collaborating closely with Product, Professional Services, Relationship Management, and Sales teams to ensure effective resolution of customer challenges. Additionally, the manager will oversee support operations, monitor service levels, and identify opportunities to enhance support processes, tooling, and operational efficiency.
Candidates should have proven experience leading technical support or customer support teams within a SaaS environment, with a strong technical background supporting enterprise web applications and cloud-based platforms. Advanced knowledge of Microsoft SQL Server, SSMS, and T-SQL is essential. The ideal candidate will possess exceptional communication and stakeholder management skills, with the ability to engage effectively at all levels, from technical specialists to senior client executives. A Bachelor's degree or equivalent combination of education and relevant experience is required.
StarCompliance offers competitive compensation and a comprehensive benefits package, including 401(k) and social security benefits. Employees are part of a dynamic and entrepreneurial team, working in a fast-paced environment where creativity is rewarded, and hard work is valued. The company is committed to fostering a culture of caring, with great relationships being a priority, and encourages a fun and engaging workplace.
Joining StarCompliance means becoming part of a rapidly growing regtech company that provides compliance software to financial services firms worldwide. The company is on a mission to double the size of its client base in three years, offering employees invaluable experience in a highly competitive and continuously evolving financial services industry. StarCompliance is headquartered in Rockville, Maryland, and has a global presence, serving clients in over 114 countries.