Technical Support Specialist - Spanish

As a Technical Support Specialist at Motive, you will be the primary point of contact for customer issues and questions, providing world-class assistance via calls and emails. You will also have the opportunity to define Motive’s support processes and work with the team to develop and scale the Technical Support function. As a bilingual Technical Support Specialist, you will be responsible for providing support in both Spanish and English.

In this role, you will provide bilingual Spanish and English support through email, chat, and voice channels, addressing inbound inquiries during Pacific Standard Time business hours. You will collect customer support requests and bugs, relaying findings to the product and engineering teams to address these issues. Additionally, you will evaluate existing tools and collaborate with engineering to develop tools that enable the support function to scale.

The ideal candidate is fluent in both spoken and written Spanish and English, with a natural instinct to empathize with users. Strong analytical skills and excellent verbal and written communication abilities are essential. Comfort with rotational shifts is also required.

Motive is committed to creating a diverse and inclusive workplace and welcomes individuals from different backgrounds, experiences, abilities, and perspectives.