Technical Writer (Remote)

Who We Are

Having surpassed $300M ARR and continuing to grow, Optro is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. And our customers love us: Optro is top-rated on Gartner Peer Insights.

At Optro, we inspire each other to innovate and are proud of what we are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by Deloitte!

ABOUT THE ROLE

We are looking for a high-impact Technical Writer to join the Customer Education team at Optro. This isn't just about documenting features; it’s about translating complex technical ecosystems into seamless user journeys. You will support large-scale initiatives within the Optro Help Center, ensuring our users—from developers to end users—have the right information at the right time.

The ideal candidate is a force multiplier. You don't just wait for information; you hunt it down by building strong relationships with Subject Matter Experts (SMEs) and utilizing cutting-edge tools, including AI, to streamline the documentation lifecycle.

KEY RESPONSIBILITIES

- Act as a bridge between engineering, product, and customer success. Proactively collaborate with SMEs across the organization to extract deep technical knowledge and translate it into accessible content.

- Get up to speed quickly on new products and complex technical architectures, becoming a functional expert in record time.

- Write and maintain high-quality Help Center...