The Technology Support Analyst at Morgan, Lewis & Bockius LLP is a pivotal role within the firm's Information Technology department, dedicated to ensuring seamless operation of desktop and laptop systems for end-users. This position is based in the San Francisco office, operating on a full-time, in-office schedule from 8:00 am to 4:30 pm PT. The Analyst will collaborate closely with attorneys, practice groups, and administrative departments to address and resolve technology-related challenges, thereby enhancing overall productivity and efficiency.

Key responsibilities encompass providing Level 2 support for practice-group-specific hardware and software, performing software installations and upgrades, and participating in software pre-pilots, pilots, and roll-outs. The Analyst will also develop technical articles for the internal knowledge base, document issues and resolutions related to software or network problems, and collaborate with Level 3 engineers for complex issues. Additionally, the role involves supporting Practice Support technologies, including applications, temporary war rooms, and trial sites in remote locations, as well as offering desk-side coaching during large-scale roll-outs.

Candidates should possess an Associate’s degree in a related field and a minimum of three years of experience in hardware and software support within a professional-services organization. Strong problem-solving skills, effective written and verbal communication, and adaptability to changing demands are essential. Proficiency in office productivity software and the Microsoft operating system is required. The role demands the ability to analyze and resolve complex technical issues, document solutions, and communicate effectively with employees, clients, and vendors.

While specific compensation details are not provided, the position offers a comprehensive benefits package, including parental leave and paid time off. These benefits are designed to support the well-being and work-life balance of employees.

Morgan, Lewis & Bockius LLP is a leading global law firm with offices across North America, Asia, Europe, and the Middle East. The firm fosters a collaborative and dynamic work environment, offering opportunities for professional growth and development. Joining the team provides a chance to contribute to a prestigious organization committed to excellence and innovation in legal services.