ABOUT US

Salient builds AI agents for regulated financial services. Our agents automate loan servicing, compliance, collections, recovery, insurance claims, and disputes for banks, captives, and specialty lenders.

We are:

- Backed by a16z and Y Combinator, with $75M raised in Series A funding

- Cash flow positive and profitable, with mid eight figure ARR achieved in under two years

- Already serving more than 20% of the auto lending industry

- Processing millions of real customer calls and transactions every day

- Fully deployed in production with major financial institutions

- Actively expanding into new financial services segments

- Building together in person in San Francisco

We are deeply integrated with our customers, own the full technology stack, and move quickly to bring modern AI into regulated industries where precision, reliability, and performance matter.

ABOUT THE ROLE

We're hiring a Telephony Specialist to own whether Salient's calls reach borrowers. You'll manage number reputation, connect-rate optimization, spam labeling and call filtering, and our relationships with telephony vendors such as Telnyx and Twilio. You'll work closely with our telephony infrastructure engineer, AI agent engineers, customer success, legal, and lender customers.

This is an ownership role. You will define how we measure connect rate, find problems before customers do, and fix them with carriers, analytics providers, and our own team.

WHAT YOU'LL OWN

- Number reputation: registration, attestation, CNAM, analytics-engine standing, monitoring, remediation, and number lifecycle.

- Connect-rate optimization by customer, carrier, number, geography, and time of day, with rigorous measurement and experimentation.

- Detecting and resolving spam labeling, carrier blocking, and call filtering.

- Relationships with Telnyx, Twilio, and other carriers: provisioning, porting, routing, pricing, escalations, and new-vendor evaluation.

- Dashboards, al...