Test Booking Associate

The Test Booking Associate at Lighthouse plays a pivotal role in ensuring rate parity for major hotel chain clients. Operating within a dynamic team that bridges product development and customer support, this position involves meticulous management of the test booking lifecycle to uphold Lighthouse's reputation for accuracy and reliability.

Key responsibilities include diligently comparing accommodation rates across various Online Travel Agencies (OTAs) and brand websites to identify discrepancies. The associate manages the end-to-end test booking process, from receiving customer requests to executing reservations and documenting outcomes. Additionally, the role involves investigating and reporting on different types of parity issues, conducting quality assurance checks on outsourced work, and handling specialized customer requests with proactive guidance.

Candidates should possess an exceptional eye for detail, strong organizational skills, and the ability to manage multiple tasks efficiently. Effective communication skills are essential for conveying findings and booking results clearly to customers. Experience in the hospitality industry or a related field is advantageous, though not mandatory.

Lighthouse offers a flexible working environment, allowing employees to work from home or at one of their global offices. The company provides a comprehensive benefits package, including flexible time off, career development opportunities, competitive compensation, health insurance, pension funding, and various allowances and vouchers to support work-life balance.

Joining Lighthouse means becoming part of a collaborative and passionate team dedicated to revolutionizing the hospitality sector through innovative AI solutions. The company values excellence, meaningful work, and mutual growth, offering employees the opportunity to make a significant impact in a rapidly scaling organization.