VP, Product Operations
The Vice President (VP) of Product Operations at PointClickCare is a senior leadership role responsible for overseeing the Product Operations function within the Product and Engineering organization. Reporting directly to the Chief Product & Technology Officer (CPTO), the VP plays a pivotal role in establishing, evolving, and scaling processes, governance frameworks, planning practices, and operating rhythms to ensure effective execution across the organization. This position requires close collaboration with leaders across Product, Engineering, Finance, Strategy, and other key functions to enhance portfolio visibility, planning effectiveness, decision-making, and organizational alignment.
Key responsibilities include leading annual, quarterly, and ongoing product portfolio planning processes across Product and Engineering teams. The VP will facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs. Establishing and evolving governance frameworks to promote transparency, accountability, alignment, and effective decision-making across the organization is also a critical aspect of this role. Additionally, the VP will monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes. Leading the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices is essential to support efficient execution and organizational alignment.
The ideal candidate will possess a Bachelor's degree in Business, Engineering, Computer Science, Information Systems, or a related field. An MBA or other advanced degree in Business, Technology, or a related field is considered an asset. A minimum of 10 years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization is required. Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams is essential. The candidate should have a proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives. Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making, are crucial. Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness, is also important.
Compensation for this role includes a competitive base salary, with additional benefits such as retirement plan matching through RRSP and 401(k), flexible paid time off, lifestyle and wellness spending accounts, parental and caregiver leaves, fertility and adoption support, continuous development support programs, employee assistance programs, learning programs and resources, and employee recognition initiatives.
PointClickCare is a leading health tech company with a mission to help providers deliver exceptional care. With the largest long-term and post-acute care dataset and a marketplace of over 400 integrated partners, the platform serves over 30,000 provider organizations, making a real difference in millions of lives. The company is recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures. PointClickCare offers flexibility, growth opportunities, and meaningful work, empowering employees to push boundaries, innovate, and shape the future of healthcare.