Workforce Planning & Reporting Lead

Hi, we’re PEXA
Every time a house is bought, sold or refinanced in Australia your lawyer, conveyancer and lender will most likely use a digital platform to settle your property, this is where we come in. PEXA’s world-first digital settlement platform has revolutionised the way we exchange property in Australia helping over 20,000 people a week safely settle their homes.
 
Since starting our journey in 2010, we now employ a team of over 1,000 people working across multiple continents. We’re still growing, innovating and looking ahead, but behind our greatest achievements, there is a team of curious creators and big thinkers. That’s why, we’re looking for ambitious people like yourself to join the team.

A day in the life
As the Workforce Planning & Reporting Lead, you’ll play a key role in helping our Customer Operations team deliver a consistently great experience for customers every day.
You’ll spend your time turning data into actionable insights — forecasting demand, planning workforce capacity, and identifying smarter ways of working across our support teams. From monitoring operational performance to partnering with Finance, Data and People Experience teams, your work will help ensure we have the right people, in the right place, at the right time.
This is a hands-on role where no two days look the same. You might be:
Analysing trends and forecasting future customer demand
Building reports and dashboards that help leaders make informed decisions
Identifying opportunities to improve efficiency and customer outcomes
Partnering with stakeholders to support transformation and optimisation initiatives
Managing workforce planning activities across multiple support channels
Using data, AI tools and modelling techniques to improve forecasting accuracy
Supporting leaders with operational insights, presentations and recommendations
Helping shape a high-performing, customer-focused culture
You’ll thrive in this role if you enjoy solving problems, working collaborative...