Account Manager

Engine is seeking a customer-focused Account Manager to join our team in Chicago, Illinois. As an Account Manager, you will serve as a strategic partner for a diverse portfolio of clients, navigating various industries and company sizes. Your role will involve balancing relationship building with data-driven growth strategies to ensure client satisfaction and business expansion.

In this position, your key responsibilities will include maintaining and expanding client accounts, proactively identifying and mitigating risks to prevent churn, and increasing product adoption across the Engine suite. You will collaborate closely with Account Directors on larger expansion opportunities, conduct high-impact Quarterly Business Reviews, and serve as the primary liaison for customer inquiries and training sessions. Managing a high-volume book of business with effective prioritization and time management will be essential.

The ideal candidate will have at least 2 years of experience in a closing or post-sales growth role, preferably within a SaaS environment. Strong sales acumen, a data-driven mindset, and the ability to manage high-volume communications are crucial. Effective cross-functional communication and collaboration skills, technical aptitude to explain complex product features, and a genuine passion for customer advocacy are also important.

Engine offers a competitive compensation package, including a base salary and an estimated variable target. The role is based in our Chicago, IL sales office, operating in a hybrid work environment. Comprehensive benefits are available, details of which can be found on our website.

Joining Engine means becoming part of a rapidly growing company recognized for its innovative approach to business travel management. With over 40,000 customers and nearly 2 million travelers, Engine provides ample opportunities for professional growth and the chance to make a significant impact in the travel tech industry.