Account Manager II

The Account Manager II at VGW is responsible for developing and maintaining relationships with top-tier players, ensuring they receive a premium platform experience that exceeds their expectations. This role involves creating meaningful connections and providing personalized rewards and loyalty offers to enhance player engagement and satisfaction.

Key responsibilities include regular communication with players via phone and email to build deep personal relationships, offering personalized incentives and exclusive rewards to foster brand loyalty, and utilizing operational tools and analytics to meet and exceed established KPIs. The Account Manager II will also analyze player behavior to identify engagement patterns and implement strategic adjustments, actively participate in team meetings and strategy sessions, and ensure compliance with VGW's policies and responsible social gameplay standards.

The ideal candidate will have 3-5 years of demonstrated account management experience in either B2B or B2C settings, with a proven track record of developing and retaining high-value relationships. Proficiency in various software and technology platforms, including CRM database management systems like Salesforce and Tableau, is essential. Strong analytical and strategic thinking abilities are required to leverage data and insights for actionable recommendations.

The salary range for this role is CAD 93,000 to CAD 104,500 per year. VGW offers a flexible work environment with a hybrid setup, requiring in-office work twice a week, and a work schedule from Monday to Friday, 9 am to 6 pm.

VGW is an interactive entertainment company that delivers world-class, free-to-play online social games, entertaining over one million players in North America. The company values diversity and inclusivity, providing a supportive environment with opportunities for learning and career advancement. VGW emphasizes work-life balance and offers competitive compensation, perks, and benefits.