Agent Architect
The Agent Architect at Litify is a pivotal technical leader responsible for designing and building autonomous AI workflows, known as "agents," that deliver measurable ROI for clients. This role serves as a bridge between high-level business objectives and technical execution, ensuring that AI demo environments and client trials are optimized for success. Reporting to the Director of Customer Success, the Agent Architect collaborates closely with various teams to drive innovation and efficiency in legal operations.
Key responsibilities include developing and maintaining advanced agentic flows within demo and trial environments, such as Policy Agents, Damages Assistants, and Litigation Agents. The Agent Architect works alongside sales and success teams to conduct pre-trial "Trial Objectives" calls, identifying key workflows, prompts, and autonomous agents tailored to client needs. They lead the configuration of AI prompt libraries and build autonomous workflows during the trial discovery and setup phase. Additionally, the role involves providing technical guidance to Sales Engineers and other team members on building custom demo flows, troubleshooting complex permission issues, performing end-user testing, and offering ongoing technical support during trial check-ins to optimize adoption. Post-rollout, the Agent Architect leads additional workflow customizations and configurations to ensure long-term client retention and success. They are also responsible for developing internal and external-facing AI and Agent documentation and delivering ongoing training to the LSAP and Customer Success teams to ensure Agentic knowledge growth.
To be successful in this role, candidates should have at least 2 years of hands-on experience with the Salesforce platform and Litify software, along with strong technical knowledge of Salesforce administration and configuration. A Salesforce Advanced Administrator Certification is preferred. Candidates should also have at least 2 years of experience working on Salesforce Automations, with strong Flow knowledge emphasizing record-triggered flows, collections, loops, and working with and configuring third-party lightning components. Project management experience is essential, including the ability to run complex projects, uphold stakeholder expectations, and maintain scope, time, and budgetary constraints. Excellent written and verbal communication skills are required, with the ability to discuss complex technical topics to a wide variety of audiences and strong presentation skills. The role also demands the ability to handle multiple customers and tasks simultaneously, providing rapid responses for AI/Agentic free trials.
The estimated base salary for this role ranges from $110,000 to $120,000 annually, with potential for bonuses and benefits. Salary decisions are based on factors such as qualifications, experience level, skill set, and internal equity relative to peers at the company.
Litify is a leading AI-native platform for the legal industry, empowering law firms and corporate legal departments to transform operations into impactful outcomes. With over 55,000 legal professionals and more than 450 enterprise clients, Litify combines cloud-based technology, configurable AI-native workflows, agentic AI, and powerful business analytics into a unified ecosystem. The company is headquartered in New York and is recognized as one of the fastest-growing private companies in America. Joining Litify offers the opportunity to be at the forefront of legal innovation, contributing to a dynamic and rapidly evolving industry.