AI Deployment Lead - New York

👶 ABOUT JUNIOR

We’re building cutting-edge LLM-powered workflow tools to supercharge investment research for private market investors. Our clients include most of the global top 10 private equity and consulting firms - Junior already powers hundreds of billions of dollars invested annually. We’re a profitable, bootstrapped company with a growing team of 30+ based in London, NYC and Sydney. We 10x’d our revenue in 2025.

You can read more about the company mission & values here

💡 ROLE DESCRIPTION

Customer success is critical to our business. We will only ever hire people who have done the job. You should deeply empathise with the pressures faced by consultants and investors doing DD work, and how Junior can support them to deliver faster and with greater impact. We’re looking for candidates who can ‘walk the walk and talk the talk’.

We are serving the largest logos in the industry and we need your help to drive adoption, satisfaction and retention with our users. You will manage global deployments of 1000s of users. You will act as the Voice of the Customer, interfacing between our users and product team to make sure we are laser-focussed on eliminating the worst parts of our customers’ work.

As an early member of our Customer Success team, you'll have the unique opportunity to:

- Own, build and nurture strong relationships with customers, including senior stakeholders at large cap funds and consultancies, acting as their primary point of contact and trusted partner through the onboarding, usage and feedback journey

- Plan and execute large scale AI deployments of 1,000s of users

- Act as the voice of the customer and see their needs rapidly transformed into new product features; guide the product team as to what they should be building to satisfy customer demands

- Co-design training with our customers and deliver it

- Leverage data to effectively drive customer usage, satisfaction an...