AI Project Manager Intern
Mirakl is seeking an AI Project Manager Intern to join our Customer Support team within the Customer Success Consulting department. This team is pivotal in managing technical and functional requests from marketplace users and the Mirakl Connect platform, ensuring efficient escalation of incidents and product enhancement requests. As an intern, you will contribute to the continuous improvement of Mirakl's documentation, optimize internal client management processes, and enhance our solutions.
In this role, you will drive optimization projects for internal support tools by implementing automation, creating dashboards, and monitoring the effectiveness of new tools such as bots, SAP migration, and Mailchimp collections. You will lead and support internal change management initiatives, including launching and tracking expertise topics within Support, implementing new shift management routines, portal account deactivation processes, and external SSO projects. Additionally, you will plan and organize team events, including monthly global team-building activities and team dinners, and coordinate cross-team initiatives through meeting planning, organization, and event logistics.
The ideal candidate is currently pursuing a Master's degree (Bac+5) from a university, business school, or political science institute (IEP) and is seeking a 6-month internship starting in July 2026 in Bordeaux. You should have an autonomous working style with strong collaborative skills in team environments, the ability to meet deadlines and effectively execute operational and project-based missions, and a strong interest in e-commerce and Mirakl's industry. Fluency in French and English is required, and knowledge of programming languages and/or experience using APIs is a plus.
Mirakl offers attractive apprenticeship compensation and a workplace that promotes well-being and work-life balance, including breakfasts, sports and yoga classes, after-work events, and game nights. You will receive a tailored onboarding journey to quickly build your skills and have empowering and evolving responsibilities to maximize your learning experience. Additional benefits include access to CSE (Works Council) discounts, a Gymlib pass for wellness activities, modern offices in Bordeaux, a Swile meal voucher card, and transportation support (50% public transport reimbursement, bike allowance, etc.).
At Mirakl, we value diversity and collaboration, fostering an environment where team members can work hard together, get things done, go above and beyond, succeed through expertise, and satisfy and empower clients. Joining Mirakl means being part of a dynamic and supportive team, with opportunities for growth and development in a company at the forefront of marketplace innovation.