Application Support Analyst (.net Enterprise)
Clifford Chance, a leading global law firm, is seeking an Application Support Analyst specializing Enterprise applications to join their Knowledge & Information Team. This role is based in Hyderabad, India, and involves providing operational support to business users across the firm's global offices. As an integral member of the DevOps team, the analyst will focus on maintaining service level agreements, monitoring operational tasks, and collaborating with development teams to resolve application issues.
Key responsibilities include solving complex business problems using technical knowledge in the DevOps environment, supporting Change & Release Management to enhance enterprise applications, and implementing processes to maintain application systems in production with controlled downtime evaluations. The analyst will also manage the timely resolution or escalation of incidents, understand the global and local impact across teams to manage application interdependencies, and communicate the impact and solutions of application/system problems in business language.
Candidates should have substantial technology experience of more than 3 years in supporting complex applications in Web, Windows, or Cloud environments. Proficiency in various SQL Server versions, including 2019 and above, and knowledge of Microsoft Windows 10 & Windows Server 2016 and above are required. Additional qualifications include sound knowledge of Web Servers (IIS 7 and above), Windows Services, IT infrastructure such as VMs, Active Directory, Azure Active Directory, DNS proxy, and security skills like Firewalls. Experience with ITIL version 3.5 and above processes, basic knowledge of SharePoint Online platform and M365 suite, and hands-on experience in writing basic PowerShell scripts are also preferred.
The role offers opportunities for continuous growth and development through formal training, informal coaching, mentoring, and on-the-job learning. Clifford Chance fosters an inclusive culture where diverse perspectives are recognized and valued, providing equal access to opportunities to thrive and succeed. The firm's global network of affinity, faith, and support groups are open to all, helping to create an environment where everyone can feel they belong and reach their full potential.
This position is based in Hyderabad, Telangana, India.
The salary for this role is not specified in the available information.