Application Support Engineer II
The Application Support Engineer II at GHX is a pivotal role within the 24x7 Follow the Sun support team, responsible for providing front-line support for application issues. This position involves collaborating with cross-functional teams to identify and resolve technical problems, ensuring seamless communication with customers and stakeholders. GHX, a healthcare business and data automation company, empowers healthcare organizations to enhance patient care and achieve industry savings through its cloud-based supply chain technology platform.
In this role, the engineer will manage customer issues in the assigned Salesforce queue, troubleshoot application problems, and coordinate with all involved parties to resolve them. Responsibilities also include defining and managing application layer technology standards, administering monitoring tools such as ProActiveNet, AlertSite, Datadog, CloudWatch, PRTG, PagerDuty, Graylog, and Kibana, and supporting new customer implementations. The engineer will respond to technical application questions, handle escalations, participate in maintenance and release activities, and provide feedback to product and development teams to enhance GHX applications.
Candidates should have at least 2 years of experience in Application Support or a related field, with the ability to work independently and effectively in a high-pressure, dynamic environment. Strong listening, verbal, and written communication skills are essential. Experience with Unix or Windows application production/customer support, task automation, environment monitoring tools, and Amazon Web Services (AWS) or cloud-based architecture support is required. A 4-year degree in computer science or a related field, or equivalent experience, is mandatory.
GHX offers a comprehensive benefits package, including health, dental, and vision insurance, a 401(k) plan with matching contributions, and performance bonuses. Additional perks include home-office stipends for remote employees, childcare benefits, family medical leave, and company-sponsored family events. Employees also have access to wellness programs, paid volunteer time, and opportunities for continuing education and professional development.
GHX fosters a collaborative and innovative culture, emphasizing values such as collaboration, innovation, inspiration, and growth. The company is mission-driven, aiming to simplify healthcare and improve outcomes. Employees are encouraged to engage in community volunteer activities, with paid volunteer time off provided. GHX's flexible work arrangements, including remote work options, support a healthy work-life balance.