Supervisor - Customer Support

The Supervisor - Customer Support at GHX leads a team of over 15 analysts in Hyderabad, India, providing support to the U.S. region across rotating shifts. This role combines strategic responsibilities, such as setting team goals and driving change, with hands-on tasks like managing daily queues, addressing escalations, and coaching team members. The supervisor utilizes AI tools, including Claude, Slack AI, and Agentforce, to enhance productivity, quality, and customer experience, while guiding the team through process, product, and technological changes. Reporting to the Senior Manager of Exchange Support, this position demands strong ownership, sound judgment, a passion for excellent customer service, and the ability to motivate and align the team in a dynamic environment.