Assistant Service client et recouvrement

The Assistant Service client et recouvrement role at Eurofins is an integral part of the customer service and accounts receivable team within the company. Eurofins is a global leader in laboratory testing and scientific experience, providing services across numerous industries, particularly in bioanalysis and quality assurance. The position is based in a dynamic environment that values accuracy and customer focus, contributing directly to Eurofins' mission of delivering top-tier testing and analytical services to its clients.

Key responsibilities include managing customer inquiries related to invoices, payments, and account balances, as well as handling the follow-up of outstanding payments to ensure timely collection. The role requires close collaboration with both internal teams and external clients to resolve any billing discrepancies and support continuous improvement in cash flow management. Daily tasks involve responding to emails and phone calls, tracking the status of customer accounts, and preparing reports for management review.

Candidates for this position should have a background in customer service, accounting, or a related administrative field. Strong communication and negotiation skills, attention to detail, and the ability to manage multiple tasks simultaneously are essential. Experience in receivables management and familiarity with ERP or financial software systems are highly desirable, along with proficiency in French and, ideally, English.

Eurofins offers a supportive work environment focused on professional development and continuous learning. Employees benefit from structured onboarding, access to training programs, and the opportunity to grow within a global organization.