Associate Director of Technology Services - NY
The Associate Director of Technology Services – NY is a pivotal role within Latham & Watkins LLP's Technology & Information Services team, based in the New York office. This position is responsible for leading the delivery, execution, and continuous improvement of technology services, ensuring alignment with the firm's global technology strategy. Key areas of focus include customer support, hardware and software deployment, inventory management, technology adoption, audiovisual support, and hardware lifecycle management.
Daily responsibilities encompass overseeing the New York Technology support function, which involves managing help desk support, hardware and software installations, asset management, systems configuration, resource scheduling, and escalation management. The role also requires adherence to ITIL and other standards-based service management practices, including active ticket management, queue oversight, workflow management, service level tracking, performance reporting, and continual improvement of support processes. Additionally, the Associate Director coordinates local incident response during unplanned outages or service interruptions, ensuring effective remediation, timely escalation, and clear communication to impacted customers and office stakeholders.
Ideal candidates should possess excellent leadership and communication skills, including organizing, consulting, planning, problem-solving, and independent decision-making abilities. A minimum of six years of experience managing a technology support team and supporting enterprise-level technology systems is required. Candidates should also have at least five years of oversight of technology service delivery management in a standards-based (e.g., ITIL) environment. Demonstrated technical knowledge of and experience supporting desktop applications, systems configuration, networking, and telecommunications are essential.
Compensation for this role ranges from $260,000 to $290,000 annually. Eligible employees can participate in Latham & Watkins' comprehensive benefit program, which includes healthcare, life and disability insurance, a generous 401(k) plan, at least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure. Additional benefits include well-being programs, professional development programs, employee discounts, and access to affinity groups, networks, and coalitions for lawyers and staff.
Latham & Watkins is a leading global law firm advising businesses and institutions that drive the global economy. The firm is committed to innovation and focuses on empowering employees to build exceptional careers in a supportive culture. This role offers an opportunity to work with a dynamic team, contribute to the firm's technological advancements, and engage in continuous professional development.