Business and Customer Operations Lead

The Business and Customer Operations Lead at is a pivotal role within the company's Ghanaian operations, focusing on overseeing activities under the Virtual Asset Service Provider (VASP) regulatory framework. This position involves close collaboration with the General Manager for Africa and global stakeholders to develop and implement customer engagement and acquisition strategies, ensuring compliance and operational excellence.

Key responsibilities include managing relationships with high-value customers to foster loyalty and engagement, maintaining business partnerships with banks and payment partners for seamless operations, and creating innovative strategies to enhance operational standards. The role also involves evaluating customer insights to drive revenue growth, supporting marketing and community outreach initiatives, and participating in new product development to achieve product-market fit.

Candidates should possess a bachelor's degree and demonstrate a strong interest in digital assets and regulated financial industries. An entrepreneurial mindset with excellent attention to detail and follow-through is essential. Experience in the Ghanaian market leading regulated operations, business development, or account management is required, along with a proven track record in managing and scaling teams. Strong organizational and communication skills are also necessary.

Compensation includes a bonus scheme based on both company and individual performance. Additional perks feature an unlimited vacation policy, Apple equipment, and a hybrid work model from the Ghana office. The company also offers a 'Work from Anywhere' policy, allowing remote work from anywhere in the world for up to 20 days per year.

fosters a dynamic and inclusive company culture, emphasizing rapid growth and innovation in the cryptocurrency space. Employees have the opportunity to be key players in a rapidly expanding global technology company, contributing to an exciting and emerging industry.