Business Operations Lead

Paraform is hiring a high-agency Business Operations Lead with deep analytical rigor and strong data ownership.

This is a high-impact, high-autonomy role at the center of our marketplace. You’ll work directly with leadership to analyze performance, run our operating cadence, and build the systems that keep the business running at scale.

This role is for someone who thrives in ambiguity, loves solving problems, and can toggle between deep analysis and hands-on execution. You should be equally comfortable writing SQL, running a business review, and building playbooks.

This is a data-first role — you will spend a significant portion of your time in SQL, working directly with raw data to understand and improve marketplace performance.

What you'll do:

Own Marketplace Data & Analytics

- Write complex SQL to analyze marketplace performance and answer core business questions (e.g., funnel conversion, supply-demand imbalances, cohort performance)

- Define, track, and evolve core marketplace metrics (conversion, liquidity, time-to-fill, etc.)

- Build and maintain dashboards, datasets, and reporting that drive weekly business reviews

- Partner with data/engineering to improve data models, instrumentation, and metric definitions

Maintain the Operating System (business reviews / SOPs)

- Manage the weekly business and functional reviews: metrics, narratives, and follow-ups

- Translate insights into clear operating processes and SOPs across teams

- Ensure teams are operating against clear inputs, outputs, and controllable levers

Process Design & Enforcement

- Build and enforce processes for critical functions (e.g., Trust & Safety, role qualification, churn controls)

- Create scalable systems—not one-off fixes—that improve consistency and execution quality

- Identify where process is breaking and close gaps quickly

Cross-Functional Execution

- Coordinate with Legal on contracts and compliance (e.g., ensuring proper redlines and approvals in sales w...