[Can Tho] Customer Service Executive

Eurofins is seeking a Customer Service Executive to join our team in Can Tho. As a global leader in food, environment, pharmaceutical, and cosmetic product testing, Eurofins operates over 950 laboratories in 59 countries. This role offers an opportunity to contribute to our mission of delivering high-quality services and accurate results to our clients.

The Customer Service Executive will manage the Laboratory Information Management System (LIMS), handling tasks such as quotations and client data registration. Responsibilities include coordinating with the Business Development team to address client inquiries and complaints, maintaining relationships with existing clients to ensure continued use of Eurofins services, and promoting our products and services. The role also involves understanding client needs to make appropriate proposals, liaising with related teams to update clients' debt statuses, and collecting client feedback to enhance customer service.

Candidates should hold a degree in Business Administration, Food/Post-Harvest Technology, Biology Technology, or a related field, with a strong understanding of the food and food-related markets. A minimum of 1-2 years of experience in a similar position is required. Proficiency in English is considered an advantage.

Eurofins offers a competitive compensation package, including a 13-month bonus, performance-based incentives, and allowances such as lunch and healthcare benefits. Employees are entitled to 14-16 annual leave days per year, plus an additional birthday leave day.

Joining Eurofins means becoming part of a company committed to innovation, quality, and customer satisfaction. We provide opportunities for professional growth and development within a supportive and dynamic work environment.