Client Services Coordinator
The Client Services Coordinator at Eurofins Food Chemistry Madison plays a pivotal role in ensuring exceptional customer service within the organization. This position involves close collaboration with both the Commercial and Operations teams to manage and support a designated group of clients. Eurofins Food Chemistry Madison is a leading laboratory specializing in food chemistry testing, focusing on products such as infant formula, dietary supplements, and botanicals.
Key responsibilities include providing clients with information regarding pricing, capabilities, and sample submission processes. The coordinator is tasked with handling client requests for re-testing, additional analyses, and investigations into out-of-specification results. Additionally, the role involves performing data entry into various databases, coordinating conference calls and client visits, and contributing to process improvement projects.
Candidates should possess a bachelor's degree in a scientific, business, or related field, or have equivalent work experience. A minimum of one year of experience in food science or customer service is preferred. Essential skills include excellent customer service abilities, attention to detail, proficiency in Microsoft Office applications, and strong organizational and communication skills. The ability to work independently, manage multiple deadlines, and think critically to solve problems efficiently is also important.
The position offers a competitive hourly compensation ranging from $26.00 to $29.00. Eurofins provides comprehensive benefits, including medical coverage, life and disability insurance, a 401(k) plan with company match, paid holidays, and vacation time. The company emphasizes professional growth and offers excellent training and career development opportunities.
Eurofins fosters an innovative and collaborative team environment, encouraging employees to develop expertise across a wide range of analytical instruments. The organization is committed to improving and saving lives through its specialized testing services, making it an ideal workplace for individuals passionate about contributing to public health and safety.