Client Success Manager

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.

And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

 

Role Objectives

- Manage an assigned portfolio of approximately 80-100 Property Manager customers, working closely with each to develop a strategic tailored success plan

- Redefine customer success - deliver effortless, extraordinary experiences 

- Streamline the resident, property manager, and investor journeys by partnering with them to understand their objectives, create personalized solutions, and help them exceed their goals

- Focus on ensuring the highest levels of customer success, prevent churn, and advocate for customer growth

- Partner with customers to help them achieve 75% RBP activation through quarterly audits and Impact Reviews

- Maintain a renewal rate above 95%

- Reduce churn by proactively identifying risks, intervening early, and implementing effective mitigation strategies

- Monitor resident engagement, usage, and health metrics, identifying trends and providing actionable insights

- Provide usage and activation reports, identifying opportunities for improvement

- Educate customers on maximizing activations/...