Program Manager, CX Automations

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 275+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

ABOUT THE ROLE

We are seeking a Program Manager, CX Automations to drive the strategy, prioritization, and deployment of AI and automation initiatives across our global CX operations. This is a high-impact role designed to accelerate our growth by transforming how we work. You will lead initiatives focused on driving operational efficiency, reducing manual processes, and enabling automated workflows. Acting as a critical partner to Customer Success and Support leadership, you will help enable us to scale efficiently while maintaining a high-quality, consistent, and "raving fan" experience for our customers during a critical growth phase.

WHAT YOU’LL DO

Strategy & Roadmap

- Define and manage the Client Success & Support team automations roadmap, ensuring initiatives align with business strategy and long-term scalability.

- Identify operational inefficiencies. You will evaluate and prioritize automation opportunities based on business impact, scalability, and company goals.

- Act as the subject matter expert for Client Success tooling (includ...