Collections Officer
The Collections Officer role at Capital on Tap involves working directly with customers to manage financial arrears by establishing fair repayment plans, ensuring compliance with relevant laws and policies. This position is part of the Collections team, which is dedicated to minimizing bad debt and supporting customers facing financial difficulties, ultimately ensuring fair customer outcomes. Capital on Tap is a financial platform offering a suite of tools and products designed to make running a small business easier.
Key responsibilities include engaging with customers to negotiate repayment plans, analyzing financial situations to create tailored solutions, ensuring adherence to GDPR, FCA, and FDCPA regulations, handling customer complaints, resolving conflicts effectively, and collaborating with internal and external teams to support customer outcomes. The role requires prioritizing multiple tasks while maintaining high-quality standards.
Candidates should have experience in collections within financial services, strong verbal and written communication skills, proven ability to manage challenging customer interactions, experience using multiple communication platforms (email, SMS, etc.), and the ability to handle difficult conversations while delivering fair customer outcomes.
The position offers a salary range of £27,000 to £34,000, depending on experience. Benefits include private healthcare, worldwide travel insurance, anniversary rewards, a salary sacrifice pension scheme with up to 7% match, 28 days holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, cycle to work scheme, season ticket loan, six free therapy sessions per year, dog-friendly offices, and free drinks and snacks in the office.
Capital on Tap fosters a dynamic, fun, and vibrant culture where opportunities for growth align with individual ambitions. The company emphasizes continual learning, providing employees with a £1,250 learning budget annually. The environment encourages interaction with leaders at all levels, supports internal mobility, and values ownership, empowering employees to take initiative and drive the business forward.