Construction Success Manager
The Construction Success Manager at Fieldwire is a pivotal role designed to ensure clients achieve optimal value from Fieldwire's construction management platform. This position involves close collaboration with clients to guide them through successful platform deployments, provide training, consult on workflow improvements, and engage in continuous support to foster client satisfaction and account growth. Fieldwire, headquartered in San Francisco, California, is a leading provider of field management solutions for construction teams, serving over 4 million projects worldwide.
In this role, the Construction Success Manager will leverage their construction expertise to develop and consult on client processes, becoming a trusted advisor. They will work to understand clients' business objectives, helping them extract the most value from Fieldwire to meet those goals. Responsibilities include advising clients on best practices, conducting training sessions, and ensuring continuous engagement programs that promote client satisfaction and account expansion.
Candidates should possess at least 3 years of professional construction experience, ideally with a combination of field and office management roles. Strong presentation and communication skills are essential, along with self-motivation, organizational abilities, and effective time management. The role requires diplomacy and patience when addressing customer issues and the ability to communicate effectively with individuals ranging from foremen to senior-level managers. A basic understanding of the construction process from design to completion, as well as how various parties interact to drive successful schedules and budgets, is necessary. Fluency in Dutch is required for this position.
While specific compensation details are not provided, Fieldwire offers a dynamic startup environment with opportunities for professional growth and development. As part of the Hilti Group, Fieldwire combines deep construction expertise with modern digital innovation to deliver better outcomes on every job.
Fieldwire is committed to transforming the construction industry through software, focusing on precision and productivity. The company has a global presence, powering over 4 million projects worldwide, and offers a collaborative and innovative work environment.