Consultative Phone Sales Associate (Remote)
The Consultative Phone Sales Associate at DNA Diagnostics Center (DDC), a subsidiary of Eurofins, serves as the initial point of contact for prospective clients seeking DNA relationship testing services. This role is integral to guiding customers through sensitive decisions with professionalism and empathy, contributing to DDC's mission of providing accurate and reliable DNA testing solutions.
Key responsibilities include handling 30-40 inbound calls daily, actively listening to customer needs, and providing appropriate solutions. The associate will explain DDC's products and services via phone, email, text message, or chat, utilizing consultative sales techniques to overcome objections and close sales. Maintaining a high level of professionalism and sensitivity when addressing confidential or emotional inquiries is essential. Achieving or exceeding performance goals, such as closing percentage, revenue per call, and calls per day, is expected.
Candidates should possess one to two years of previous sales experience in retail, inside sales, or logistics. A high school diploma or equivalent is required. Strong persuasive communication skills, the ability to build rapport with customers, and high emotional intelligence are crucial. The role demands results-driven individuals with excellent time management and problem-solving skills. Proficiency in computer and typing skills, along with the ability to learn new software, is necessary. Completion of HIPAA training is also required.
The position offers a compensation package of $15.50 to $16.50 per hour, based on experience, with a guaranteed commission of $750 for the first three months. Monthly commissions are based on sales achievements, with successful team members enjoying annual earning potential between $45,000 and $75,000. Benefits include comprehensive medical coverage, dental and vision options, life and disability insurance, a 401(k) plan with company match, and paid vacation and holidays.
DDC fosters a supportive and growth-oriented work environment, emphasizing the importance of guiding customers through critical decisions with empathy and professionalism. The company values continuous learning and provides opportunities for career advancement within the organization. Joining DDC means becoming part of a team dedicated to making a meaningful impact in people's lives through accurate and reliable DNA testing services.