Customer Activation Executive
Capital on Tap is a financial platform dedicated to empowering small businesses by providing tailored financial products and services. The company offers a comprehensive suite of tools, including a business credit card, spend management platform, and savings products, all designed to simplify financial management for small business owners. With over 200,000 customers and a team of more than 1,000 employees, Capital on Tap is committed to supporting the growth and success of small businesses.
The Customer Activation Executive role is integral to the Customer Growth Team, focusing on establishing strong initial relationships with newly approved small and medium-sized enterprise (SME) customers. This hybrid position, based in Brighton, involves engaging directly with SME owner-directors and finance managers to ensure they effectively integrate Capital on Tap's products into their financial operations. The role is phone-led and target-driven, requiring a proactive approach to customer engagement and spend activation.
Key responsibilities include delivering a positive first experience for new SME customers, understanding each customer's business model and payment needs, and driving increased and sustained card spend through proactive outbound calls. The role involves managing a high-volume portfolio, making 20-30 outbound calls per day to decision-makers, and working towards clear spend and activation targets. Success in this position is driven by commercial curiosity, resilience, and the ability to influence decision-makers.
Candidates should have experience in phone-based sales, account management, or customer activation, with a proven track record of working to clear targets and KPIs. Comfort with speaking to business owners and finance professionals is essential, along with strong communication and interpersonal skills. A commercially curious mindset, resilience, and adaptability are key traits for this role.
Compensation includes an on-target earnings (OTE) range of £40,000 to £55,000. Benefits encompass private healthcare, including dental and optician services through Vitality, worldwide travel insurance, anniversary rewards, a salary sacrifice pension scheme with up to a 7% match, 28 days holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, cycle to work scheme, season ticket loan, six free therapy sessions per year, dog-friendly offices, and free drinks and snacks in the office.
Capital on Tap fosters a dynamic, fun, and vibrant culture, emphasizing ownership, continuous learning, and a 'pilot' mentality. Employees are encouraged to take ownership of their ideas and have a direct impact on the business. The company values diversity and inclusion, holding regular culture and inclusion events and striving for continuous improvement. Opportunities for growth are as big as one's ambitions, with a strong focus on internal mobility and career development.