Reconciliation Operations (RecOps) Specialist
The Reconciliation Operations (RecOps) Specialist at Capital on Tap is a pivotal role within the Finance Operations team, responsible for ensuring the accuracy and integrity of customer-facing financial transactions. This position is based in Cardiff, with a hybrid work model requiring three days in the office and two days remote. As the inaugural member of this newly established function, the RecOps Specialist will have the unique opportunity to shape and define the reconciliation processes from the ground up.
In this role, the specialist will oversee the daily reconciliation of customer transactions across the UK and US markets, ensuring that funds transferred for customer transactions align seamlessly with records from banks, payment partners, card processors, and internal systems. They will serve as the primary point of contact for identifying and resolving discrepancies, collaborating closely with Operations, Customer Support, and other teams to investigate and address unmatched items. Additionally, the specialist will maintain up-to-date reconciliations, manage the aging of open items, and provide regular reports on reconciliation status, break volumes, and root causes. A key aspect of the role involves reviewing and enhancing reconciliation processes, assessing the effectiveness of existing controls, and implementing improvements to ensure operational efficiency.
Candidates should possess a strong understanding of payment processes and settlement mechanisms, with the ability to work independently and meet strict deadlines. Proficiency in Google Sheets or Excel is essential, along with a keen attention to detail and a methodical approach to identifying the root causes of discrepancies. Experience utilizing AI tools to support reconciliation tasks is advantageous. The role requires a proactive individual capable of taking ownership of tasks and driving them to completion, with a commitment to continuous improvement and operational excellence.
Compensation for this position includes a salary range of £30,000 to £34,000, commensurate with experience. Benefits encompass private healthcare, including dental and optical services through Vitality, worldwide travel insurance, and an anniversary rewards program offering £250, £500, £750, and a four-week fully paid sabbatical. Additional perks include a salary sacrifice pension scheme with up to a 7% match, an electric vehicle salary sacrifice scheme, 28 days of holiday plus bank holidays, an annual learning and wellbeing budget, enhanced parental leave, a cycle-to-work scheme, a season ticket loan, six free therapy sessions per year, dog-friendly offices, and complimentary drinks and snacks.
Capital on Tap is a dynamic financial platform dedicated to empowering small businesses by providing accessible and efficient financial solutions. With over 1,000 employees, £20 billion in annual card spend, and a customer base exceeding 200,000, the company is committed to innovation and growth. Joining Capital on Tap offers the opportunity to be part of a forward-thinking organization that values inclusivity, continuous learning, and the professional development of its team members.