Customer Care Officer

Alma is a rapidly growing company dedicated to providing balanced and sustainable financial solutions through its Buy Now Pay Later services. With over 25,000 active merchants and 10 million consumers served, Alma has expanded its team from 2 to more than 350 employees across Europe. The Customer Care Officer role is integral to ensuring a seamless experience for both merchants and consumers, operating from the Lille office with the flexibility of two remote workdays per week.

In this position, you will be responsible for managing complex inquiries from merchants and consumers via email and phone, guiding users in the effective use of Alma's payment solutions, and maintaining high customer satisfaction levels. Additionally, you will oversee debt collection actions, monitor payment delays, and support the onboarding of new merchants, ensuring they successfully implement Alma's services. Your role will also involve identifying recurring issues, contributing to process improvements, and assisting in the training of new team members as the department grows.

Ideal candidates will possess strong written and verbal communication skills in both French and English, demonstrate a customer-oriented and solution-driven approach, and exhibit organizational rigor. Autonomy and resourcefulness in problem-solving are essential, as is the ability to thrive in a fast-paced, expanding environment. Previous experience in customer support or operations is advantageous.

Alma offers a comprehensive benefits package, including fully covered health insurance for you and your family, meal vouchers, a sustainable mobility package, and a choice between Mac or Windows laptops. The company fosters a dynamic and inclusive culture with regular team events and internal talks, providing ample opportunities for professional growth and development.

Joining Alma means becoming part of a forward-thinking company committed to innovation and customer satisfaction. As a Customer Care Officer, you will play a pivotal role in shaping the future of financial services, contributing to a mission that balances commerce with sustainability.