Customer Experience Retail (Bandung)

The Customer Experience Retail position at Amar Bank in Bandung is integral to the Digital Operations & Strategy team, specifically within the Underwriting & Validation Process Circle. This role focuses on enhancing customer interactions and ensuring the accuracy of borrower data, contributing to the bank's commitment to delivering exceptional financial services.

Key responsibilities include verifying and maintaining the accuracy and completeness of borrower customer data, conducting contract signings in line with company procedures, and performing field visits to customers' offices to validate information and uphold service quality. The role also involves providing professional and responsive customer service and coordinating with internal teams to facilitate smooth customer onboarding and contract processes.

Candidates should possess a minimum of an SMK/SMA/Diploma degree in any field. Preferred qualifications include experience in customer service, field surveys, or credit administration. Essential skills encompass strong communication and interpersonal abilities, attention to detail, honesty, and responsibility. The role requires a willingness to work in the field and travel to customer locations, the ability to work both independently and collaboratively, and preferably, a valid driving license (SIM C/A) along with a registered motorcycle. Additionally, candidates should have an active smartphone and be familiar with the Jabodetabek area.

Amar Bank offers a dynamic work environment that encourages professional growth and development. Employees benefit from opportunities to enhance their skills and advance their careers within the organization. The bank's culture emphasizes innovation, customer-centricity, and a commitment to excellence, making it an attractive workplace for individuals seeking to make a meaningful impact in the banking sector.