Customer Insights Analyst

Canva, an Australian multinational software company founded in 2013, is seeking a Customer Insights Analyst to join its Close the Loop group within the User Voice team. This team is dedicated to ensuring that user feedback is not only heard but actively acted upon, focusing on the Teams & Education/B2B product area. The role is based in the Philippines, offering flexibility to work in-office, hybrid, or remote.

In this position, the analyst will analyze user feedback from various channels, including support tickets, social media, and in-product surveys, using tools like Enterpret, Canny, Looker, and AI-assisted workflows. The primary responsibility is to translate raw qualitative and quantitative data into actionable insights that inform product development. Additionally, the analyst will build and maintain scalable processes for feedback intake, classification, and follow-through, collaborate with program managers to conduct deep dives on priority issues, and present findings to product teams.

Ideal candidates should possess strong analytical skills, with the ability to transform complex, multi-source feedback into clear, concise narratives that drive action. Experience with AI and productivity tools to enhance work efficiency is preferred. Proficiency in spreadsheets and presentations, effective time management, and the ability to collaborate with stakeholders at various levels are essential. A natural curiosity and resilience in ambiguous situations are also important traits for this role.

While specific compensation details are not provided, Canva offers equity packages, an inclusive parental leave policy, an annual Vibe & Thrive allowance to support wellbeing and social connections, and flexible leave options to encourage personal growth and community involvement.

Canva's mission is to empower the world to design, and the company values being a force for good, good communication, empowerment, simplicity, excellence, and setting ambitious goals. With over 220 million monthly active users across 190 countries, Canva continues to innovate and expand its offerings, including AI-assisted design tools like Magic Studio. Joining Canva provides an opportunity to contribute to a dynamic and rapidly growing company that is redefining the design experience.