Customer Journey Specialist

The Customer Journey Specialist at Wellhub is a pivotal role within the Business Transformation team, focusing on enhancing user experiences through digital channels. Wellhub is a global platform dedicated to revolutionizing workplace wellness by connecting employees to a diverse range of fitness and wellness partners. This position offers the opportunity to contribute to a mission-driven company committed to improving global wellbeing.

In this role, the specialist will analyze and optimize FAQ and email automation channels to improve performance and user satisfaction. Responsibilities include conducting in-depth analyses to support UX writing, managing data to inform decision-making, and proposing improvements for the Help Center. Collaboration with technology teams to resolve product issues and implement enhancements is also key.

Candidates should possess a bachelor's degree in Engineering, Business, Marketing, or a related field, along with proven experience integrating Ultimate AI with Zendesk. Proficiency in digital customer experience tools, advanced data analysis skills, and strong UX writing capabilities are essential. The role requires excellent English communication skills and the ability to thrive in a fast-paced environment.

Wellhub offers a comprehensive benefits package, including free Gold+ membership with access to gyms and wellness resources, health, dental, and life insurance, and flexible work options. Employees also have access to the WELLZ emotional wellbeing program, providing personalized therapy sessions and on-demand content.

Joining Wellhub means becoming part of a culture that values wellbeing, collaboration, and personal growth. The company fosters an environment where employees are encouraged to take ownership of their roles and contribute to a mission that positively impacts millions globally.