Customer Service - Self Storage Manager
Public Storage, the leading self-storage company, is seeking a Customer Service - Self Storage Manager to join our team. This role offers the opportunity to work independently across multiple locations, both indoors and outdoors, ensuring the smooth operation of our facilities. As a Property Manager, you will play a crucial role in delivering exceptional customer service and maintaining our high standards.
In this position, your primary responsibilities will include assessing customer storage needs and recommending appropriate solutions, including the sale of packing and moving supplies. You will conduct daily inspections of storage units to confirm inventory and availability, ensuring that spaces are ready for rental. Additionally, you will be responsible for auditing cash drawers, making bank deposits, and assisting customers with payments, including making reminder and collection calls as necessary.
The ideal candidate will have experience in customer service-oriented sales environments such as retail, restaurants, fast food, or other service-based industries. A valid driver's license and the use of your own vehicle are required for travel between different work locations and for conducting other work-related tasks; mileage reimbursement is provided. Physical requirements include the ability to lift and move items weighing up to 35 pounds, as well as spending up to 50% of your time in outdoor environments, which may involve climbing stairs and opening large doors.
Compensation for this full-time position is $19.00 per hour. Employees working an average of 20 or more hours per week are eligible for benefits, including medical, dental, vision, 401(k) with match, paid time off, sick time, and flexible spending accounts. The company also provides life and accidental death insurance, exclusive vendor discounts, and performance-based bonuses. Flexible schedules are available between 9:30 am and 6:00 pm, with weekend hours until 5:00 pm.
Public Storage has been recognized as a Great Place to Work by the Great Place to Work Institute. Employees have also voted the company as having Best Career Growth, ranking it in the Top 5% for Work Culture and in the Top 10% for Diversity and Inclusion. Joining Public Storage means becoming part of the self-storage industry's number one team, with opportunities for career advancement and professional development.