Customer Success Engineer
ABOUT E2B
E2B is a fast-growing Series A startup with 8-figure revenue. We've raised over $37M since our founding in 2023. Our customers include companies like Microsoft, Perplexity, Hugging Face, Manus, and Groq. We're building the next hyperscaler for AI agents.
ABOUT THE ROLE
We are looking for our first Customer Success Engineer to lead post sales efforts and ensure that customers are getting the best utility possible from E2B.
E2B's customers split between thousands of self-serve developers and a small set of enterprise accounts running production AI agents. We offer plans to self serve users as well as enterprise users. This role owns both.
Half your week is inside our usage data. Write queries that surface cold accounts, silent churners, and healthy-looking accounts about to hit a limit. Reach out, figure out what's blocking them, fix it or escalate. The other half, you're the named technical contact for a portfolio of enterprise accounts. You know their use cases, their architecture, their on-call team. Questions get answered. Issues get triaged before they become Slack escalations.
WHAT YOU'LL DO
- Build and maintain the customer-health view. Create and monitor dashboards against our usage data, define the signals that mean "lagging" or "at-risk," surface the right accounts each week.
- Build automated, proactive outreach to weak self-serve accounts. You’ll build and run these systems within your first month
- Manage a portfolio of named enterprise accounts as their primary technical contact. Know their workload, their team, their integration. Be the person they DM first.
- Run customer activity through Salesforce. Account notes, contact records, activity logs, health scores.
- Triage technical issues before they escalate. Reproduce, gather logs, narrow it down. When something genuinely needs engineering, hand off a clean repro, not a customer transcript.
- Catch patterns across the customer base. If five customers hit the same friction...