Customer Success Manager
ACCURX IS WHERE CONVERSATIONS HAPPEN WITH AND ABOUT PATIENTS.
For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We’re changing that by building a single, system-wide platform that connects everyone through communication.
What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices.
Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We’ve automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We’re now pushing the boundaries of the consultation itself with Accurx Scribe our AI-powered note-taker that drafts medical notes in real-time.
YOUR ROLE IN SCALING ACCURX ACROSS NHS TRUSTS
As a Customer Success Manager focusing on Secondary Care, you will be at the forefront of building our presence within NHS Trusts. You’ll own the post-contract phase for enterprise-level deals, ensuring that our innovative products - like our AI-powered Scribe - are not just purchased, but deeply integrated into clinical workflows to provide lasting value. This is an opportunity to build account management foundations from the ground up in a complex, high-stakes environment.
- Building the foundation: Establishing the groundwork for account management in Secondary Care, turning recent large-scale tender wins into successful, long-term partnerships.
- Driving AI adoption: Leading the implementation of "Accurx Scribe," helping clinical teams navigate the transition to AI-assisted documentation and ensuring they see immediate value.
- Strategic relationship management: Acting as...