Customer Success Manager, AI Security
Cato Networks is seeking a highly technical and business-savvy Customer Success Manager (CSM) to drive customer adoption, ensure value realization, and lead renewal and upsell conversations for our AI Security platform. This role requires a unique blend of deep technical understanding—across AI/ML, security architecture, and integrations—with strong commercial acumen in negotiating renewals and identifying expansion opportunities. You will partner with security, IT, and compliance teams as they deploy AI safely, while also collaborating with procurement, finance, and executive stakeholders to secure long-term business growth.
Key responsibilities include owning and managing a portfolio of enterprise customers to ensure strong adoption, measurable outcomes, and long-term retention. You will build customer success plans, define and track KPIs, and guide customers in implementing AI security best practices such as model risk monitoring, prompt security, and governance workflows. Leading regular business reviews with both technical and executive audiences, proactively monitoring customer health, identifying risks, and implementing mitigation strategies are also essential aspects of the role.
The ideal candidate will have 5+ years of experience in Customer Success, Technical Account Management, or Sales Engineering within cybersecurity, cloud security, and AI/ML platforms. A strong technical background is required, including experience with security architectures, API gateways, cloud platforms, data protection, or AI/LLM workflows. Demonstrated commercial experience handling renewals, negotiating contracts, and driving upsells is essential. The ability to confidently speak with both deeply technical teams and procurement/executive stakeholders, along with strong project management, communication, and executive presentation skills, is crucial. Comfort working in fast-paced, high-growth AI environments is also important.
A reasonable estimate of the salary for this role, at the time of posting, is $180,000 - $220,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply. Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave, and disability benefits.
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service delivered by cloud. Led by networking and security pioneer Shlomo Kramer, Cato’s unique technology inspired a brand-new product category, later named "SASE" by Gartner, and a market expected to reach $28.5 billion by 2028. This is your opportunity to join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader.