Customer Success Manager

As a Senior Customer Success Manager at Eudia, you will lead strategic AI transformation initiatives for Fortune 500 legal departments. This role involves managing key enterprise customer relationships, overseeing complex implementations, and driving measurable value realization. Eudia is at the forefront of legal technology, providing AI-powered solutions that enhance efficiency and unlock new business value for legal teams.

Your primary responsibilities will include building and maintaining multi-threaded relationships across various departments such as Legal, IT, and Procurement. You will lead executive-facing value conversations, define success metrics, and guide customers through AI-enabled workflow transformations. Additionally, you will own retention and renewal processes, identify expansion opportunities, and coordinate cross-functional teams to ensure successful onboarding and implementation.

The ideal candidate will have over seven years of experience in enterprise customer success, account management, or similar roles with measurable business outcomes. Proven success in managing enterprise relationships with senior stakeholders, strong commercial acumen, and the ability to navigate complex organizations are essential. Excellent communication skills, comfort with learning new technologies, and a proactive approach to creating structure in ambiguous situations are also required.

Eudia offers a dynamic work environment where you can have a significant impact on enterprise customers and influence the scaling of customer success operations. The company values autonomy, allowing you to own strategy and execution. Working directly with executive leaders, you will be at the forefront of AI transformation, solving complex operational challenges in the legal industry.