Customer Success Manager, General Manufacturing
The Customer Success Manager, General Manufacturing at Tulip is responsible for managing a portfolio of customer accounts, ensuring their successful adoption and utilization of Tulip's platform to drive operational improvements. This role involves acting as a trusted partner to customers, guiding them through their digital transformation journey, and coordinating with internal teams to enhance customer relations and processes.
Key responsibilities include overseeing customer accounts, monitoring their usage and health relative to digital transformation with Tulip, and managing the relationship with each customer. The role also involves guiding customers to use Tulip as a tool to improve their operations through digitization, including recommending use cases and tracking and communicating ROI. Additionally, the Customer Success Manager will act as a trusted partner to customers to ensure and manage contract renewals and support commercial expansion, coordinate across internal teams, and build and improve internal processes and content to scale up and mature the Customer Success function.
The ideal candidate will have a BA/BS degree (MBA/Masters preferred) and direct experience with implementing change in manufacturing and operations. They should have 4+ years of experience in Account Management, Customer Success (SaaS Customer Success preferred), Management Consulting, or other client-facing roles in the manufacturing and operations industry. Experience creating and leading executive presentations, working with enterprise corporations and multicultural business environments, and coordinating and leading action among cross-functional teams is also required. A bias for action and client impact, as well as the ability to travel (estimated 20%), are essential.
Tulip offers a competitive benefits package, including health, dental, vision, short-term disability, long-term disability, life insurance, AD&D insurance, flexible spending account (FSA), commuter benefits, parental leave, and 401(K). The company also provides a flexible work schedule and unlimited vacation policy, virtual company events and happy hours, and fitness subsidies. The salary range for this position is $80,000 - $160,000 per year.
Tulip is a leader in AI-native frontline operations, helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, and Israel. The company has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, and one of Energage’s Top Workplaces USA.