Customer Success Manager I

Everlaw is seeking a Customer Success Manager I to join their team in New York City or Oakland, CA. This role involves partnering with plaintiff U.S. law firms, ranging from small and mid-market practices to select enterprise accounts, to drive software adoption, retention, and account growth. As a strategic advisor and change management partner, the manager will assist legal teams in transforming their workflows and leveraging Everlaw's platform, including generative AI capabilities, to achieve meaningful business outcomes on critical matters.