Customer Success, Senior Manager (m/f/d) EMEA
The Customer Success Senior Manager (m/f/d) at Onapsis is a pivotal role within the EMEA region, acting as both a coach and player. This position involves leading a team of Customer Success Managers (CSMs) and Renewal Representatives, while also directly managing strategic, high-value accounts. Onapsis is dedicated to safeguarding critical business applications, with over 20% of the Fortune 100 relying on its solutions to ensure compliance and availability.
Key responsibilities include strategic account management by fostering relationships with C-level executives across complex enterprise accounts. The role requires proactively identifying customer needs to enhance security posture and return on investment. Internally, the manager will lead 'Voice of the Customer' initiatives to influence product development and assess expansion opportunities aligned with customer objectives.
Candidates should possess over seven years of experience in customer success within on-premise or SaaS companies, demonstrating a history of maintaining high retention across complex portfolios. Expertise in ERP systems like SAP or Oracle, along with strong knowledge of vulnerability management, is essential. Experience in managing customer success and sales processes using CRM software is desired, and fluency in German is required.
Onapsis offers a unique culture of high achievement and teamwork, providing opportunities to shape the future of protecting critical business applications. Employees benefit from supportive and humble colleagues who are top problem solvers and innovators in the field. The company ensures financial security through competitive compensation and incentives.
This remote position is available to candidates based in Germany, Spain, the United Kingdom, or the Netherlands. Onapsis is a proven market leader that protects business-critical applications, delivering actionable intelligence, automated governance, continuous monitoring, and secure change capabilities. Headquartered in Boston, with regional offices in Heidelberg, Germany; Buenos Aires, Argentina; Texas, USA; and Bucharest, Romania, Onapsis proudly serves more than 300 leading brands and organizations, including many of the Global 2000.