Customer Success Specialist (German)
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!
What We Do…
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 50,000 hotels in 150+ countries - with over 130 million reservations processed by SiteMinder’s technology every year.
About the Customer Success Specialist Role
Are you passionate about customer success and helping businesses thrive? Do you enjoy engaging with customers and tackling challenges head-on? If so, then this Customer Success Specialist role at SiteMinder is the perfect opportunity for you!
What you will do...
- Be a trusted advisor to our customers, helping them achieve their goals and maximise their revenue
- Quickly develop rapport with customers over the phone and guide them to adopt our products
- Develop deep product knowledge and the ability to demonstrate how to optimise our products for the customer’s needs
- Meet KPIs related to revenue expansion and customer adoption scores
- Manage your pipeline and performance to SLAs and KPIs
What you have...
- Have a genuine passion for sales, customer success and providing great c...