Customer Support Agent

As a Customer Support Agent at Flipdish, you will be an integral part of our Customer Support team based in Karachi, Pakistan. Flipdish is a technology company dedicated to empowering independent restaurant and takeaway owners by providing them with powerful, user-friendly tech solutions and exceptional human support. Our mission is to simplify restaurant operations in a complex world.

In this role, you will serve as a primary point of contact for our customers, assisting them via phone, email, and chat. Your responsibilities will include promptly addressing customer inquiries, resolving issues efficiently, and maintaining accurate records in Salesforce. You will collaborate with colleagues across departments to ensure customer satisfaction and contribute to the continuous improvement of our support processes.

Ideal candidates will have prior experience in customer support or a similar customer-facing role, with fluency in English and excellent communication skills. Comfort with supporting customers across various channels and the ability to assess and resolve issues effectively are essential. Familiarity with Salesforce or similar CRM systems is advantageous. Flexibility to work evening shifts and weekends is required to meet customer needs.

Flipdish offers a competitive salary package, including 24 days of annual leave, public holidays, and company-specific days such as Summer Fridays. Additional benefits include private healthcare coverage, a company-provided pick-and-drop service, and opportunities for career growth within a dynamic startup environment.

Joining Flipdish means becoming part of a diverse team committed to supporting the food industry. With over 40 nationalities represented across 16 countries, we foster an inclusive environment where every team member can thrive. We are dedicated to helping our customers succeed and offer unparalleled opportunities for personal and professional development.